The Competition and Markets Authority (the CMA) have stated that Ryanair and British Airways could have breached consumer law by refusing to refund customers at the height of the pandemic. Instead, they offered an option to rebook or vouchers.
It said that it had opened enforcement cases into both airlines and had written to them detailing its concerns.
The CMA has acknowledged that only a court could ultimately rule if consumer law had been broken but added: “The CMA is concerned that, by failing to offer people their money back, both firms may have breached consumer law and left people unfairly out of pocket.”
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