SunWeb, a skiing holiday provider, faces legal action after backtracking on a promise to refund tickets costing up to £4000.00 for a cancelled festival.
SunWeb initially offered customers a full refund by March 31 after Tomorrowland Winter at the French resort Alpe d’Huez, was called off because of Covid-19 but has since told customers that they will now be offered ‘corona vouchers’ for the full value of the payment prompting legal threats.
The French and Belgian governments have backed the scheme, but the European Commission said ‘travellers have the right to be reimbursed’.
SunWeb has told customers they cannot request cash refunds until November, which will be paid within three months.
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