Coronavirus: Watchdog threatens legal action on holiday and wedding refunds

Firms that fail to refund people for holiday and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog, the Competition and Markets Authority (CMA)

The CMA said the holiday vouchers being offered can only be used during a more expensive period, while wedding venues are telling people to claim on their insurance. It also said some nurseries were asking people to pay very high sums in order to keep a place open for their child.

Consumer law requires that a full refund is offered if a business has cancelled a contract without providing any of the promised goods or services.

This includes if no service is provided because of restrictions during the current lockdown or if a consumer cancels because of the restrictions.

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