From 1 October 2015 new consumer protection measures have come into force under the Consumer Rights Act 2015.
Anyone who buys faulty goods will now be entitled to a full refund for up to 30 days after the purchase. Previously consumers were only entitled to refunds for a “reasonable time”.
Under the Act there is also now protection for people who buy digital content online, such as films and music. They will be entitled to a full refund, or a replacement, if the goods are faulty.
People buying services, such as car repairs, will also have stronger rights. Under the new Act, providers who do not carry out the work with reasonable care, as agreed with the consumer, will be required to put things right or they may have to give some money back.
If disputes occur, you will now be able to take your complaints to Alternative Dispute Resolution (ADR) providers, an example of which may be mediation. This is often a cheaper route than going through the courts. You can also refer your complaint to the Consumer Ombudsman, which is free to use.
If you have bought faulty goods or received a poor service then Wrigley Claydon can help you obtain the result that you deserve. Please contact a consumer protection solicitor in our litigation team on 0161 624 6811 or use our contact form to outline your query and we will get back to you.
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