From 1 October 2015 new consumer protection measures have come into force under the Consumer Rights Act 2015. Anyone who buys faulty goods will now be entitled to a full refund for up to 30 days after the purchase. Previously consumers were only entitled to refunds for a “reasonable time”. Under the Act there is also now…
With Christmas shopping and present wrapping in full swing (or hopefully for many of you, now complete), next comes the gift giving, and returning….. We’ve all been there. We’ve all given or received an unwanted present at some point and been forced to join the long queue at the returns desk. But do you have…
A new set of rights for victims of misleading and aggressive commercial practices came into force on 1st October 2014. Whilst it has been an offence for businesses to use these kinds of tactics since 2008, there has been no recompense for consumers who feel they have been victims. The Consumer Protection Regulations 2014 give…