An ombudsman is a type of referee who is independent from a complaint made against an organisation and are generally seen a last resort in trying to resolve the dispute. You can still take court action if you are not satisfied with the outcome of their investigations.
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Rachel is an accredited member of the Society of Trust & Estate Practitioners, and joined the firm as a trainee in 1991. She initially worked within our Litigation Department where she gained considerable experience in dealing with contentious matters such as disputes over Wills and Lasting Powers of Attorney. As well as preparing the aforementioned, she deals with Estate Administration and Court of Protection orders.